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GiftsToVNGifts that cross oceans

What to Do If Your Gift Arrives Damaged

If the recipient reports the gift arrived damaged, act quickly. We’ll work with our delivery partner in Vietnam to investigate and find a fair resolution.

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1. Take photos

Take clear photos of the damaged item, packaging, and any delivery notes as soon as possible.

2. Collect details

Have your order number, recipient details, delivery date/time, and a brief description ready.

3. Contact support

Contact GiftsToVN support with the above details and photos as soon as the damage is reported.

4. Resolution

We’ll investigate with the delivery partner and work with you on a fair resolution based on the circumstances.

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