Terms of Service

1. Acceptance of Terms

By accessing giftstovn.store and placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.

2. Who We Are

GiftsToVN ABN 47687649731 is an Australian-based gift platform that sources meaningful gifts from trusted Vietnamese makers — including silver jewellery, fresh flowers, celebration cakes, and personalised keepsakes — and coordinates ordering, personalisation, and door-to-door delivery to recipients across Vietnam.

3. Products & Services

We sell silver jewellery, personalised gifts, fresh flowers, celebration cakes, wellness gifts, and more. All product descriptions, images, and pricing are provided as accurately as possible, but errors may occasionally occur.

Custom Engraving & Personalisation: Engraved and photo-personalised pieces are made to order through our partner sellers. You are responsible for checking spelling, dates, and details before submitting your order — we pass your personalisation details exactly as you enter them.

Traditional Beliefs Disclaimer: Some silver pieces are associated with traditional Vietnamese beliefs (such as bringing luck or protection). These claims reflect cultural tradition, are not scientifically proven, and are not medical advice.

Food & Freshness: Cakes, confectionery, bird's nest, saffron, and other food items are perishable and prepared locally. Check the selected product's delivery area and estimate, and contact support before ordering if a particular date is essential. Ingredient and allergen details are available on request; customers with dietary restrictions should contact us before ordering.

4. Pricing & Payment

All prices are displayed in Australian Dollars (AUD) and exclude GST. GiftsToVN is a small business operating below the AUD 75,000 GST registration threshold, so we do not currently issue tax invoices or claim input tax credits. If we become required to register for GST, we will update these terms and issue compliant tax invoices.

Prices may change without notice. We are not obligated to honor obvious pricing errors.

5. Orders & Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed when you receive your order confirmation email.

6. Shipping & Delivery

Delivery coverage and estimated timing are shown on each product page. Standard delivery costs $5 AUD and Express costs $15 AUD, added to the total at checkout. Preparation, personalisation, destination, courier capacity, holidays and local conditions can affect timing. Estimates are not guaranteed arrival dates. Contact support before ordering if a particular date is essential. Risk of loss passes to the recipient upon delivery.

7. Intellectual Property

All content on this website — including logos, images, text, and design — is the property of GiftsToVN or its maker partners and is protected by copyright law. You may not reproduce, distribute, or create derivative works without written consent.

8. Limitation of Liability

To the maximum extent permitted by law, GiftsToVN shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

10. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of that state.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes take effect upon posting to this page. Continued use of the website constitutes acceptance of updated terms.

12. Contact

Questions about these Terms? Contact us at: support@giftstovn.store