Question 1

Where do GiftsToVN products come from?

Accepted Answer

Every gift is hand-picked from trusted Vietnamese makers — silver jewellery from TNJ (Truong Nhung Jewellery) and PNJ, fresh flowers, celebration cakes, and personalised gifts from artisans across Vietnam.

Question 2

Can I order from anywhere in the world for someone in Vietnam?

Accepted Answer

Yes. You can order from anywhere in the world. Enter your recipient's Vietnamese address at checkout. We coordinate the order and local delivery with the maker. Check the product's delivery area before ordering, especially for flowers and cakes.

Question 3

How long does delivery take in Vietnam?

Accepted Answer

Check the selected gift's estimated delivery window. Standard delivery costs $5 AUD and Express costs $15 AUD. Preparation, destination, personalisation and holidays can affect timing. Estimates are not guaranteed arrival dates. Contact support before paying if you need a particular date.

Question 4

What if a gift arrives damaged?

Accepted Answer

Email support@giftstovn.store with your order number and photos of the item and packaging. An unboxing video is optional. We coordinate a replacement under our refund policy; faulty products may also qualify for a refund as described there. For flowers, cakes and other perishables, contact us within 48 hours.

Question 5

How can I check the material of a silver gift?

Accepted Answer

Read the material and sizing details on the individual product page. Materials vary by item; do not assume all jewellery has the same silver purity. Contact support before ordering if you need more information from the maker.

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